How an order moves
1. You check out.
2. We mark the order paid.
3. Staff places it with the partner warehouse.
4. Tracking is added here and emailed to you.
Operations
Shipping & returns
Transit
Canada and US: typically 8–18 business days after the warehouse dispatches. Faster warehouse inventory will shorten this — we will update this page when that is live.
Returns
30 days on unopened items. Opened cosmetics are reviewed case by case for safety. Email hello@jmosecare.com with your order number.